1) Terms and condition - Welcome to Rochak Masala ("Company," "we," "our," "us"). These Terms and Conditions govern your use of our website (www.rochakmasala.com). By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services. We strive to provide accurate product descriptions, but we do not guarantee that all details are error-free. All content, including logos, text, images, and graphics, is the property of Rochak Masala and is protected under applicable copyright and trademark laws. Prices and availability are subject to change without notice. You may not reproduce, distribute, or exploit any material from our website without prior permission.
2) Privacy policy - At Rochak Masala, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website. Information We Collect - Personal Information: Name, email address, phone number, shipping address. Non-Personal Information: Browser type, IP address, pages visited, and other analytics data. We do not sell or trade your personal information. We may share data with third-party service providers (e.g., payment processors, shipping companies) for order fulfillment. We implement security measures to protect your personal data.
3) Refund and Return - Refund will be credited to the original payment method. Refund will be credited in 1 to 30 business days. Company name - Intraxis Spices Private Limited.
At Intraxis, we strive to provide our customers with the highest quality spices and food products. However, if you are not completely satisfied with your purchase, we are here to help.
Returns We accept returns only for products that are damaged, defective, or incorrect upon delivery.
Returns must be initiated within 7 days of receiving the order.
The product must be unused, unopened, and in its original packaging for it to be eligible for a return.
4) Shipping policy - At Rochak Masala, we are committed to delivering fresh and high-quality spices and food products to your doorstep in a timely manner. Shipping in 1 to 5 working days. Delivery will be done in 5 to 15 working days.
Shipping Coverage
- We offer pan-India shipping to all major cities and towns.
- International shipping is currently not available.
Order Processing Time
- Orders are processed within 1-5 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delays & Exceptions
- Shipping may be delayed due to unforeseen circumstances like weather conditions, courier service disruptions, or high demand periods.
- In case of significant delays, our team will notify you.
Damaged or Missing Orders
- If your package arrives damaged or incomplete, please contact us within 24 hours of delivery with photos of the package.
- We will investigate the issue and provide a replacement or refund as per our return policy.It will be replaced within 15 working days.
We appreciate your trust in Rochak Masala and strive to make your shopping experience smooth and hassle-free!